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Find clear answers about airport transfers, hotel pickups, Private Transfer, Shared Shuttle, prices, vehicles, reservation changes and cancellations.
Everything you need for your transfer
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Booking & Reservations
How do I book a private airport transfer?
Use the booking search, choose your pickup and drop-off locations, date, time and passenger details, then select an available transfer option.
Can I book a transfer in advance?
Yes. Advance booking is recommended, especially for airport arrivals, hotel pickups and longer routes.
Do I receive confirmation after booking?
Yes. Reservation and transfer details are provided after the booking has been processed.
What information is needed for airport pickup?
Please provide the airport, flight number, arrival date and time, destination hotel or address, passenger count and luggage details.
Prices & Payments
Are transfer prices fixed?
Prices are based on the route and selected service. Private Transfer is priced per vehicle. Shared Shuttle is priced per passenger where available.
Why can the price change?
Prices can vary by route, vehicle class, passenger count and additional services selected during booking.
Is the price per person or per vehicle?
Private Transfer is priced per vehicle. Shared Shuttle is priced per passenger.
Which currency is used?
Transfer prices are displayed in EUR where available.
Airport Pickup
Where will the driver meet me?
Meeting instructions depend on the airport, terminal and booked service. Pickup details are provided with the reservation information.
What happens if my flight is delayed?
Provide your flight number during booking so airport pickup timing can be planned using your flight information.
Can I book airport to hotel and hotel to airport?
Yes. Both arrival and departure transfers can be booked on supported routes.
Hotel Transfers
Can I book a transfer directly to my hotel?
Yes. Choose a listed hotel or provide the hotel name and exact destination information during booking.
What if my hotel is not listed?
You can still search or enter the hotel or destination address where supported by the booking flow.
Why does checkout ask for my hotel if I selected only a region?
A region such as Belek, Side or Alanya covers many properties. If only the region is selected, the exact hotel or address is required for operations.
Vehicles & Luggage
Which vehicle options are available?
Available vehicles depend on the route, passenger count and service type shown in the search results.
Can I travel with large luggage?
Yes. Provide accurate passenger and luggage information so a suitable vehicle can be selected.
Can I request a child seat?
Child seat availability depends on the booked service and reservation details. Requests should be made before travel.
Changes & Cancellations
Can I change my pickup time?
Contact support as early as possible. Changes depend on vehicle and operational availability.
Can I cancel my transfer?
Cancellation conditions depend on the reservation and timing. Contact support for the conditions applicable to your booking.
How do I update hotel or flight information?
Send the updated hotel, address, flight number or pickup time together with your booking details to support.
Quick access to transfer information
Continue to destination, hotel or contact pages without returning to the homepage.
Airport transfer destinations
Explore selected destinations currently available on ADG Tourism.
Popular hotels
Open a hotel page to view its region, route information and available transfer options.
Still need help?
Contact ADG Tourism for booking support, hotel transfer questions, route information or available service options.