Terms and conditions

1. The service provider

Transfers are provided by Gerger Destination Travel Agency (trading as ADG Tourism), licensed travel agency, TÜRSAB licence no. 18926. Address: Altıntaş Mah. Kardeş Kentler Cad. Selvi İş Merkezi No: 85 İç Kapı No: 1, Aksu / Antalya, Türkiye. Email: info@adgtourism.com. Phone and WhatsApp: +90 546 768 99 39.

2. Booking and confirmation

A booking is made when you complete the booking form and receive our confirmation by email. Please check your confirmation and tell us straight away if any detail is wrong.

3. Prices

The price shown in the search and on your confirmation is fixed: traffic, a longer journey or a delayed flight do not change it. Private transfer prices are per vehicle, up to its capacity; shared shuttle prices are per person. Prices are one way unless you book a round trip. Extras you add when booking are shown separately.

4. Payment

Depending on the options offered at checkout, you can pay in cash to the driver on arrival, pay the full amount by card, or pay a deposit by card and the rest as shown on your confirmation. Card payments are processed by Kuveyt Türk with 3D Secure in Turkish lira (TRY). If the price is shown in another currency, it is converted at the rate applied at the time of payment, and your bank may charge its own fees.

5. Changes and cancellation

Changes are free. You can cancel free of charge up to 24 hours before your arrival time. Full details are in our Cancellation Policy.

6. Your responsibilities

Please give us the correct names, phone number, flight number, date, arrival time and hotel address, and the real number of passengers and suitcases. We choose the vehicle based on this information; if the group or the luggage is larger than booked, we may need to change the vehicle and its price. Please keep your phone reachable on your travel day.

7. Flight delays

We track your flight and stay in touch with you if it is delayed. If you change your flight or your plans change for another reason, let us know as soon as possible so that we can rearrange your pickup.

8. Shared shuttle

Shared shuttles carry other passengers and may stop at several hotels, so the journey can take longer than a private transfer. Shuttles run on selected routes and dates only.

9. Safety in the vehicle

Seat belts must be worn where fitted. Smoking is not allowed in the vehicle. The driver may refuse to carry a passenger whose behaviour puts the driver or other passengers at risk.

10. Liability

We are not responsible for delays or changes caused by events outside our control, such as extreme weather, road closures, accidents, strikes or decisions of the authorities; in such cases we will do our best to find a solution. Please keep your valuables with you. If you leave something in the vehicle, contact us and we will help you get it back if it is found.

11. Complaints

If something goes wrong, tell us on WhatsApp or by email, ideally during or right after your transfer, so that we can put it right. We reply to every written complaint.

12. Governing law

These terms are governed by the laws of the Republic of Türkiye. For consumers, Consumer Arbitration Committees and Consumer Courts are competent within the limits set by Law No. 6502 on Consumer Protection. Consumers resident in the European Union also keep the protection of the mandatory rules of their country of residence.